Our customer is a fast-growing HVAC firm that is on an expansion spree via acquisitions. The company has 18 locations across Canada and are expanding rapidly. Before the company went in expansion mode, IT was taken care by a part time IT professional who could only service them afterhours and weekends. When the company realized that this model was not working for them as they were on a growth path, they reached out to PCI Services to outsource reliable IT services for their fast-changing environment.
Objective
- Establish IT equipment standards to ensure that the growing environment can be well managed within budget
- Establish baseline policies for organizational security and management
- Provide a world class user experience while focusing on IT security
Strategic Approach
PCI Services deliver managed IT Services including helpdesk and project-based IT solutions
Results
- Hardened IT environment by implementing solutions that are more suitable for a growing enterprise.
- IT equipment standards provide reliability and predictability while improving user experience.
What the customers had to say
“We are a growing company with big ambitions. Moving the company’s IT environment to enterprise class was an immediate necessity. PCI helped us to implement required changes at a very reasonable cost. They also provide helpdesk level 1 and 2 support and their team is very knowledgeable and approachable. They are a capable group of people who care about their clients. Happy to recommend them”
