Our customer is a mid sized property management firm that manages over 15000 residential and commercial properties. There IT environment was managed by a solopreneur IT person who was not able to keep up to date on technology and best practices. While the IT provider’s low price was an attraction to the customer, they were not aware that the servers and systems were not been kept up to date. On top of that the incumbent IT provider was not aware on how to properly secure the company’s systems. As a result, the company was hit with ransomware, not once or twice but three times in the period of a month. PCI was called in as a result to secure the systems.
Objective
- Secure the company’s networks and systems
- Recover any data from backups
- Restore the systems and get the company up and running ASAP
Strategic Approach
PCI Services perform a network audit and establish best practices and policies to secure the environment. Once baseline policies have been established, PCI Services manages the IT environment for optimal performance and security.
Results
- Increased uptime to 99.999% and provide secure IT operations
- Increase employee satisfaction as they feel more secure in the environment they work at.
What the customers had to say
Before PCI services started managing our IT environment, we were constantly worried about security and dealing with multiple downtimes. It seemed that we were always at the mercy of our IT guy who would be constantly overwhelmed with multiple problems he was facing with our environment.
PCI’s approach has been easy, smooth, and secure. They take care of everything IT at our locations and their response time is even better than their SLA. Their technicians are constantly being trained and are very customer service-oriented. We are extremely happy with their services
