PCI SERVICES
CO-MANAGED IT SERVICES
Your Internal IT Team, Backed by PCI Services
PCI Services delivers co-managed IT services for businesses across Canada and the USA that have an internal IT team but need more depth, coverage, and specialized support. Since 2007, we have worked alongside internal teams as a reliable extension, not a replacement.
Co-managed IT services are built for this situation
You already have
An internal IT person or small team handling day-to-day support
Existing vendors and systems your internal team already manages well
IT responsibilities that have grown beyond your current team capacity
Gaps in security, monitoring, or after-hours coverage going unaddressed
What you need
A co-managed IT services partner who works with your team, not over them
Specialized support in areas your internal staff cannot fully cover alone
After-hours monitoring and response without the cost of additional hires
Predictable co-managed IT pricing without a full outsource commitment
No internal IT team? Our fully managed IT services take complete ownership. Learn more at /fully-managed-it-services
What our co-managed IT services cover for your business
Security Monitoring and Response
Continuous threat monitoring and security response handled by our team while your internal staff stay focused on daily operations.
After-hours and Weekend Coverage
Your environment stays monitored and supported around the clock without the cost of an additional internal headcount.
Projects and Implementations
Migrations, deployments, and infrastructure upgrades handled by our team, so your internal staff stay focused on core responsibilities.
Vendor and Contract Management
Vendor relationships, renewals, and third-party contracts tracked and managed, so nothing slips through your internal team.
Backup and Disaster Recovery:
Backup infrastructure and recovery planning managed by our team, so your business data stays protected at all times.
Helpdesk Overflow Support
When your internal team is stretched, our helpdesk steps in so your staff across Canada and the USA never wait on resolution.
Your internal IT person should not be the single point of failure for your entire business. PCI Services works alongside your existing team to fill the gaps, so no one is left overwhelmed or uncovered.
How co-managed IT services work in practice?
Roles and Responsibilities Defined: We map your internal team’s ownership and identify every gap before coverage begins.
Tools and Access Aligned: We integrate with your existing systems and work inside your environment with no disruption.
Coverage Begins Immediately: Monitoring goes live, helpdesk overflow activates, and your team has direct access to our specialists.
Ongoing Reviews and Adjustments: Regular reviews keep the partnership aligned with your team’s capacity and shifting priorities.
Why co-managed IT services work better than hiring alone
Depth Your Internal Team Cannot Hire For
Co-managed IT services give your team access to security, cloud, and networking specialists at a fraction of the cost.
Coverage Without the Overhead
No salaries, no benefits, no turnover risk. Co-managed IT services deliver full coverage across Canada and the UAE at a flat monthly rate.
Your Internal Team Stays in Control
Your team keeps full ownership of the environment while we handle the gaps without disrupting their workflow.
Proactive Monitoring Included
We catch and resolve issues before your staff ever notices them, keeping operations running without added pressure on your team.
Response Capacity That Scales with Demand
During incidents or high-demand periods your internal team gets immediate backup from our specialists without delay.
19 Years of Experience Behind Your Team
Since 2007, PCI Services has delivered co-managed IT services alongside internal teams across Canada, the USA, and the UAE.
Your internal team is good. With PCI behind them, they are complete.
PCI Services co-managed IT services give your team the depth and backup they need to keep your business running without gaps. Businesses across Canada, the USA, and the UAE have trusted us as their co-managed IT partner since 2007.
