Troubled by constantly server failures, Ontario Surveying firm seeks PCI Services to help

Our customer is a mid sized surveying company that performs land surveying in Ontario. They have over 50 employees and their IT environment was facing constant down times. Managed by a single outsourced IT person who was too busy to get trained on latest technology. The environment was a patch work of mismatched technology that was sold as a cheaper alternative. The result was a constantly failing environment that was affecting the company’s billable time and material business. Frustrated with constant loss of productivity and revenues, PCI was called in to offer a secure and reliable solution.

Objective

Establish right-sized solution baseline for key IT infrastructure such as servers and network
Create a sustainable and budget friendly plan with Executive Management for a suitable staring point solution
Initial solution implementation and monitoring for uptime

Results

Increased uptime to 99.999% and provide secure IT operations
Increase employee satisfaction as they feel more productive with the IT tools they use

What the customers had to say

“We have been so happy that we found PCI Services at the time we were having constant downtime issues. Since they created a cost-effective clustering solution, we have never experienced an unplanned downtime since they started managing our environment.

Their technicians are very knowledgeable, friendly, and easy to approach. They, along with PCI’s management have been consistently guiding us as technologies progress and as security threats increase. We have no problem recommending them to other companies.”