Traditionally, the choice was difficult: Do you add staff and build an infrastructure to implement your own help desk service, or do you forgo this potentially expensive option due to cost, but at the risk of customer satisfaction? Now, there’s no longer a need to choose. PCI Services Help Desk makes the decision simple and cost-effective by providing an affordable, scalable, highly technical call center that allows you to lower operating expenses while providing end users in your organization with quality product support. Using the Ingram Micro Seismic Help Desk provides your end-user customers with 24/7 technical support on software and hardware products from certified, frontline-support technicians — without draining your resources. Increase your recurring revenue by complementing your existing managed-services portfolio with Ingram Micro Seismic Help Desk. You can then free your IT staff to focus on your core business and higher-level, more profitable projects. Let our customer-friendly service-assurance team expertly troubleshoot technical issues with industry-leading internal processes.
Put Us to Work – Our Help Desk Service can be employed to complement your current staff during times of increased call volume, such as software rollouts and upgrades. Benefit from 24/7 technical support and after-hours user interface, as well as answers to how-to and technical or error-resolution questions.